In the unlikely event that something does go wrong with your watch within warranty from the purchase date, the watch would need to be sent back to us. Our highly qualified, professional watchmakers serve as authorized repair centers for many high-end watch manufacturers, and can repair virtually any watch using only genuine parts.
Jewellery: In the unlikely event that part of your jewelry breaks within warranty from the date of purchase, you can send it back to us and our qualified jewelers will repair the piece and get it back to you, usually within 14 days.
The warranty covers manufacturing defects only.
The warranty does not cover damages such as scratches, finish, crystals, glass, Straps – leather, fabric or rubber, damage due to wear and tear, damage resulting from wear under conditions exceeding the watch manufacturer’s water resistance limitations, and damage due to physical and/or accidental abuse.
All warranty repairs must be handled directly through ZAEGER. Watches opened or repaired by any other source will void all warranties. ZAEGER will cover all parts and labor or replace the watch at our discretion within the warranty period.
Shipping and insurance costs for warranty returns to us must be covered by the customer. Returns must be shipped via traceable courier. Return shipment must be pre-paid and fully insured. Collect shipping will be refused. In case of loss or damages, customer is liable.
In case a repair is necessary, please call us to obtain a return authorization number. All warranty returns must have a Return Authorization Number (RA). This number must be displayed on the outside of the box. A watch returned without authorization will be refused. Please include a copy of your invoice and/or a detailed letter indicating the problem, the return address, contact phone numbers and an email address.